Refund policy
We want you to have a satisfactory shopping experience, and we understand that sometimes returns are necessary. Below, you will find our return policy for your reference:
1. 14-Day Return Window: We offer a 14-day return period from the date of delivery. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility Criteria: To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it. It must also be in the original packaging.
3. Return Process: If you would like to return an item, please follow these steps:
a. Contact our customer support within the 14-day return window, either by email or phone and provide your order details and reason for the return. Our support team will guide you through the process.
b. Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
c. Pack the item securely in the original packaging (or similar protective packaging) to prevent damage during transit. Include the RMA number on the package.
d. Ship the item back to us using a trackable shipping method. You will be responsible for the return shipping costs, except in cases where the return is due to our error or a defective product.
4. Inspection and Refund Process: Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. If approved, we will initiate the refund process. Please note the following:
a. Refunds will be processed using the original payment method used for the purchase.
b. The refund will cover the cost of the item(s) returned, excluding any shipping or handling charges.
c. Depending on your payment provider, it may take some time for the refund to be reflected in your account.
5. Exchanges: If you would like to exchange an item, please follow the return process as outlined above, and then place a new order for the desired item. This will ensure a faster turnaround time for receiving the product you want.
6. Non-Returnable Items: We are not accepting returns on Gift cards and sale items. Please check the product description or contact our customer support for more information.
7. Damaged or Defective Items: If you receive a damaged or defective item, be sure to get in touch with our customer support immediately. We will assist you in resolving the issue by providing a replacement, a refund, or any
1. 14-Day Return Window: We offer a 14-day return period from the date of delivery. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility Criteria: To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it. It must also be in the original packaging.
3. Return Process: If you would like to return an item, please follow these steps:
a. Contact our customer support within the 14-day return window, either by email or phone and provide your order details and reason for the return. Our support team will guide you through the process.
b. Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to proceed.
c. Pack the item securely in the original packaging (or similar protective packaging) to prevent damage during transit. Include the RMA number on the package.
d. Ship the item back to us using a trackable shipping method. You will be responsible for the return shipping costs, except in cases where the return is due to our error or a defective product.
4. Inspection and Refund Process: Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. If approved, we will initiate the refund process. Please note the following:
a. Refunds will be processed using the original payment method used for the purchase.
b. The refund will cover the cost of the item(s) returned, excluding any shipping or handling charges.
c. Depending on your payment provider, it may take some time for the refund to be reflected in your account.
5. Exchanges: If you would like to exchange an item, please follow the return process as outlined above, and then place a new order for the desired item. This will ensure a faster turnaround time for receiving the product you want.
6. Non-Returnable Items: We are not accepting returns on Gift cards and sale items. Please check the product description or contact our customer support for more information.
7. Damaged or Defective Items: If you receive a damaged or defective item, be sure to get in touch with our customer support immediately. We will assist you in resolving the issue by providing a replacement, a refund, or any