Shipping policy
Thank you for choosing our shop for your shopping needs. We aim to provide a seamless and efficient shipping experience for our valued customers. Please read our shipping policy below to understand our processes and estimated delivery times:
1. Processing Time: Once your order is placed and payment is successfully processed, our team will begin processing your order. Please allow 1-2 business days for order processing, during which we will verify the availability of the items and prepare them for shipment.
2. Shipping Methods: We utilize reliable shipping carriers to ensure the timely and secure delivery of your orders. The shipping method chosen for your order will depend on various factors, including the destination and the size/weight of the package. We offer standard shipping for most orders.
3. Estimated Delivery Time: Our estimated delivery time for standard shipping is 8-12 working days from the date of order processing. Please note that this is an estimate and actual delivery times may vary depending on factors beyond our control, such as customs clearance, weather conditions, or any unforeseen circumstances.
4. Order Tracking: Once your order is shipped, we will provide you with a tracking number via email or through your customer account. You can use this tracking number to monitor the progress of your shipment online. Please note that it may take up to 48 hours for the tracking information to be updated in the carrier's system.
5. Address Accuracy: Please ensure that the shipping address provided during checkout is accurate and complete. We will not be responsible for any delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.
6. Non-Delivery or Lost Packages: In rare cases where a package is not delivered within the estimated timeframe or is lost in transit, please contact our customer support team. We will initiate an investigation with the shipping carrier to locate the package or arrange for a replacement or refund, depending on the specific situation.
If you have any further questions or concerns regarding our shipping policy, please feel free to reach out to our customer support team. We appreciate your patience and understanding as we strive to deliver your orders in a timely manner while maintaining the highest level of service.
1. Processing Time: Once your order is placed and payment is successfully processed, our team will begin processing your order. Please allow 1-2 business days for order processing, during which we will verify the availability of the items and prepare them for shipment.
2. Shipping Methods: We utilize reliable shipping carriers to ensure the timely and secure delivery of your orders. The shipping method chosen for your order will depend on various factors, including the destination and the size/weight of the package. We offer standard shipping for most orders.
3. Estimated Delivery Time: Our estimated delivery time for standard shipping is 8-12 working days from the date of order processing. Please note that this is an estimate and actual delivery times may vary depending on factors beyond our control, such as customs clearance, weather conditions, or any unforeseen circumstances.
4. Order Tracking: Once your order is shipped, we will provide you with a tracking number via email or through your customer account. You can use this tracking number to monitor the progress of your shipment online. Please note that it may take up to 48 hours for the tracking information to be updated in the carrier's system.
5. Address Accuracy: Please ensure that the shipping address provided during checkout is accurate and complete. We will not be responsible for any delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.
6. Non-Delivery or Lost Packages: In rare cases where a package is not delivered within the estimated timeframe or is lost in transit, please contact our customer support team. We will initiate an investigation with the shipping carrier to locate the package or arrange for a replacement or refund, depending on the specific situation.
If you have any further questions or concerns regarding our shipping policy, please feel free to reach out to our customer support team. We appreciate your patience and understanding as we strive to deliver your orders in a timely manner while maintaining the highest level of service.